Luxembourg
EMEA Service Management Analyst at Schroders
Information Technology and Services
Education
University of Metz. Foreign Languages department 1986 — 1998
Classics and Classical Languages, Literatures, and Linguistics
Weller Businnes School, Metz 1989 — 1994
Business, Management, Marketing, and Related Support Services
Experience
Schroders October 2014 - Present
I.R.I.S. ICT August 2014 - September 2014
Looking for an exciting new job opportunity April 2013 - July 2014
European Fund Administration (EFA) June 2000 - April 2013
State Street Bank June 1999 - June 2000
Key Job Luxembourg September 1994 - May 1999
Skills
Troubleshooting, Active Directory, Software Installation, Visual Basic, Windows 7, SLA, Printers, Visio, Business Process..., Microsoft Excel, Requirements Analysis, IT Management, Microsoft Word, Business Analysis, IT Service Management, Help Desk Support, Technical Support, Windows environment..., Hardware Installation, Analysis, Programming, Databases, Problem Management, Microsoft Office..., Microsoft SharePoint..., Microsoft SQL Server, Information Technology, Training, PC / Printers..., Change Management, Business Process, Service Desk, Team Management, ITIL, VBA programming, IT Operations, SharePoint, Incident Management, Hardware Support, Business Intelligence, Bloomberg, System Administration, Testing, VBA, Microsoft Technologies, SQL, Major Incident..., Service Delivery, Documentation, Service Improvement