Hungary
Customer Relationship Management
Information Technology and Services
Education
Silva Mind Control international INC. Texas 2014 — 2014
Certificate, Psychoneurology, Mind Control techniques
Gordon TA 2012 — 2013
Professional Trainer, Communication Improvement
BGF 2009 — 2011
Tourism and Travel Services Management
Károlyi Mihály Bilingual High School 2004 — 2007
High School, General Studies
Experience
Citi January 2014 - Present
Citi October 2009 - December 2013
Merlin Information Systems Limited June 2009 - October 2009
Unisys June 2007 - January 2009
Skills
Blackberry, Administration, Change Management, IT Operations, MS Office Expert..., Management, Security, Access, Active Directory..., Customer Satisfaction, Risk Management, Problem Management, Remedy Ticketing System, Microsoft Excel, IT Service Management, Microsoft Exchange, Customer Experience, Project Planning, Analitical, Process Improvement, Blackberry Enterprise..., Incident Management, Written & Oral..., Operating Systems, PowerPoint, Business Analysis, Windows, Project Coordination, ITIL v3 Knowledge, Troubleshooting, Help Desk Support, Relationship Management, Stress Management, Communication Skills, Service Management, Customer Support, Disaster Recovery, Reporting & Analysis, Service Desk, ITIL, Team Management, Service Delivery, Microsoft Office, System Administration, Training Delivery, Employee Training, MS Excel Pivot Tables, Customer Service, Analysis, Training