Székesfehérvár, Fejér, Hungary
Service Delivery Manager @ IBM
Information Technology and Services
Education
College of Dunaujvaros
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences, General
Experience
IBM July 2013 - Present
IBM Hungary March 2012 - June 2013
IBM Hungary November 2010 - March 2012
Skills
ISO 20000, Service Delivery, SME, Mentoring, Process Improvement, XP, Investigation, AIX, Outsourcing, Change Management, Documentation, Management, Analytical Skills, Customer Satisfaction, BMC Remedy, Windows XP, Incident Management, Global Delivery, Assertiveness, Lotus Symphony, IT Management, Adobe Creative Suite, Shared Storage, IT Service Management, IT Operations, Sla, Key Performance..., Windows, Project Management, Computer Hardware, Shared Services, Creative Problem Solving, Software Documentation, Windows 7, MS Office Suite, ITIL v3 Foundations..., Quality Management, KPI, SLA, ITIL, Service Management, Lotus Notes, Microsoft Office