Debrecen, Hajdú-Bihar, Hungary
Operation Management Specialist at ITServices Hungary kft.
Management Consulting
Education
College of Nyíregyháza 2009 — 2012
Foreign Communicator, Foreign Communication, 5 (second best of my class)
Engineering Middle school, Mateszalka 2003 — 2009
Middleschool, Informatik, 2
Experience
IT Services Hungary Kft. (T-Systems) August 2014 - Present
IT Services Hungary Kft. (T-Systems) January 2014 - August 2014
IT Services Hungary Kft. (T-Systems) September 2012 - January 2014
Skills
Incident Management, Softskills, Computer-Hardware, IPDOS, WebEx, Cisco technology, SIP, Account-Management, Problem Management, Process Improvement, Microsoft Lync, Documentation, Task Management, Servers, Avaya-Technologien, Administration, Knowledge Management, BMC Remedy..., Customer Support, Remote Desktop, Team Organisation, Operations Management, Backup-Lösungen, Intercultural..., Database Administration, SAP BW, Active, SAP, User Management, Diva, Polypoint RAP, Document Review, Firewalls, Standards Development, Software Installation, Document Drafting, Medical Software, Knowledge Transfer, Customer Escalation..., Escalations Management, End-user manuals, ILV Forecast, High Security File..., Active Directory, BMC Remedy Ticketing..., ITIL-v3-Foundations-Zert..., File Systems, Blackberry, Manual Handling, Typo3