Reims Area, France
Senior Support Engineer – EU West – (ITIL OSA, RCV and PPO Certified) Member of PnP, Servers and Asset Management teams
Information Technology and Services
Education
SQLI Institut 2015 — 2015
Certification Scrum Product Owner (PSPO), Le responsable produit : son rôle dans le projet Agile, En cours d'ascquisition
SQLI institut 2015 — 2015
Méthodes Agiles, Comprendre la démarche, Obtenu
FCT Solutions 2014 — 2014
ITIL V3 PPO, Planning, Protection and Optimization, Certification
FCT Solutions 2013 — 2013
ITIL V3 OSA, Operational Support and Analysis, Certification
FCT Solutions 2013 — 2013
ITIL V3 RCV, Release, Control and Validation, Certification
FCT Solutions 2013 — 2013
ITIL V3 Foundation, Information Technology, Certification ITIL V3 Foundation
Formation diverses 2006 — 2007
Jean-Pierre Timbaud 1999 — 2001
Bac Pro, TMSI (Technicien de Maintenance sur Support Informatique)
Lenain de Tillemont 1989 — 1991
CAP, Electroplastie
Experience
Monster Worldwide France January 2006 - Present
Monster Worldwide March 2005 - January 2006
DCS EASYWARE February 2005 - February 2005
ASAP January 2005 - January 2005
Danone October 2004 - December 2004
GIC Aplon September 2004 - September 2004
SPRING Technologies January 2001 - January 2004
REALISATIONS SIGNIFICATIVES January 1999 - January 2001
Skills
Hardware, Workflow, Quality Control, Negotiation, Process Control, Windows Server, Process Optimization, ITIL Certified, Business Process..., Windows, Test Agile, E-commerce, Développement commercial, Méthodologies Agile et..., User Experience, Windows 7, Scrum, ITIL, Management, Networking, Gestion de projet Agile, Backup Exec, Négociations, ITIL v3 Foundations..., ITIL Process, Active Directory, Microsoft Office, Asset Management, Méthodes agiles, Business Process, Process Improvement, CRM, Gestion d'équipe, Services d'assistance