Paris Area, France
Directeur de projet travaux neufs et rénovation chez Webhelp
Outsourcing/Offshoring
Experience
Webhelp Groupe November 2012 - Present
Webhelp Groupe February 2012 - January 2013
Webhelp January 2011 - February 2012
Webhelp Ouest March 2009 - 2011
Skills
Participation des..., Business Development, Workforce Management, Gestion d'équipe, Customer Service, Operations Management, Change Management, Leadership, Gestion de projet, Service client, Satisfaction du client, BPO, Gestion des vendeurs, Team Management, Vente, CRM, Amélioration des..., Stratégie commerciale, Transition Management, Amélioration des..., Expérience client, Formation, Stratégie marketing, Stratégie, Recrutement, Développement commercial, New Business Development, Call Centers, Service Delivery, Gestion de compte, Centres d'appel, Centre d'appel, Customer Experience, Externalisation des..., Outsourcing, Project Management, Rétention de la..., Call Center, Management, Coaching, Sales Manager, Customer Satisfaction, Télécommunications, Consulting en management, Prestation de service, Leadership d'équipe, Gestion des performances, Telecommunications, Contact Centers, Service-level agreement