Limoges Area, France
Quality, Methods & Training Manager at SAYtoutCOM
Information Technology and Services
Education
Digital Equipment Corporation 1994 — 1994
Project Manager, Project Management
Digital Equipment Corporation 1989 — 1989
Computer system engineer, Large computer systems maintenance
French Air Force, Rochefort University 1974 — 1976
Bachelor of Science (BS), Electronics degree with computer specialty
Solectron
Six Sigma Black Belt, Problem solving methodology
Experience
SAYtoutCOM April 2015 - Present
Freelance, in cooperation with ITG, the Umbrella Company December 2012 - March 2015
Novelia Engineering September 2010 - December 2011
Stream Global Services February 2009 - January 2010
Stream Global Services 2004 - 2009
Stream Global Services 2002 - 2003
Stream Global Services 2001 - 2002
ICL Fujitsu 1999 - 2001
Digital Equipment Corporation 1994 - 1999
Digital Equipment Corporation 1990 - 1994
Skills
Continuous Improvement, Microsoft Office, Troubleshooting, Workforce Management, Problem Solving, Performance Management, Quality Assurance, Team Leadership, Customer Service, DMAIC, Process Engineering, Process Management, Process Improvement, Quality Systems, Customer Relations, Learning Management, Quality Management, Change Management, Lean Manufacturing, Customer Satisfaction, Soft Skills, Project Management, Process Development, Six Sigma Black Belt, Operations Management, Cross-functional Team..., Process Mapping, BPO, Call Center, English, Customer Experience, ISO, Analysis, Operational Excellence, Metrics, Team Management, Business Process..., Service Delivery, TQM, Root Cause Analysis, Team Building, Project management, Technical Training, Coaching, EMEA, Training Delivery, Call Centers, People Management, Documentation, Outsourcing