Paris Area, France
Chef de Projet Conduite du Changement Freelance
Management Consulting
Education
Afnor
black belt six sigma, lean management - process Imp
ESC Bretagne Brest
International business studies, Commerce International
london learning academy
green belt Six sigma, lean management
universite paris IV Sorbonne
DEUG, Lettres Classiques
Experience
Consultant Freelance September 2013 - Present
AFNOR Certification March 2013 - July 2013
Transcom March 2010 - February 2013
COMEARTH France - Russie January 2009 - February 2010
Clientlogic sitel February 2005 - November 2008
Groupe Plein Ciel Diffusion February 1995 - December 2004
Skills
Gestion d'équipe, Externalisation des..., Outsourcing, Business Process..., Expérience client, Call Centers, Quality Control, Leadership d'équipe, Sales Manager, Change Management, Gestion de projet, Inbound Marketing, Six Sigma, Team Leadership, Sales Management, Operations Management, Customer Satisfaction, CRM, Gestion des opérations, Continuous Improvement, Business Development, Management, Service Delivery, Contact Centers, Business Process Mapping, Customer Experience, Customer Acquisition, Contact Center..., Centres d'appel, Amélioration des..., Leadership, Développement commercial, Quality Management, Process Improvement, Operational Excellence, Call center start-up, Team Management, Call Center Development, Quality Assurance, P&L Management, Centre d'appel