Paris Area, France
Dir Relation Client
Management Consulting
Experience
RELAYTION / SEPT November 2013 - Present
Cabinet SILKAD July 2011 - November 2013
Quotatis September 2010 - July 2011
Oscaro July 2007 - September 2010
Cabinet SILKAD January 2007 - June 2007
Bouygues Telecom February 2006 - December 2006
TELEMETRIS June 2004 - January 2006
LYONNAISE DES EAUX / TELEPERFORMANCE February 2001 - May 2004
Neuf Cegetel 1999 - 2001
ULTRATEL 1993 - 1994
Skills
Négociations, Expérience client, Business Strategy, Centres d'appel, E-commerce, Telecommunications, Informatique..., Contact Centers, Sales Management, Account Management, Customer Conversion, Customer Satisfaction, Net Promoter Score, Call Center, Gestion de compte, Relations clients, Management, Télécommunications, Service client, Contact Centre, Telemarketing, Customer Service, GRC, Inbound Marketing, Satisfaction du client, BPO, Outbound, Negotiation, Gestion d'équipe, Change Management, IVR, Customer Relations, Sales Manager, Inbound, Customer Experience, Consulting, Business Intelligence, Team Management, Gestion de projet, Stratégie, Quality Management, Stratégie commerciale, Problem Solving, Supervisory Skills, Managed Services, Call Centers, CRM, Outsourcing, Consumer Services, Strategy