Paris Area, France
Support Agent for ITSM users at BNPPARIBAS
Information Technology and Services
Education
INSFP 2007 — 2010
Vocational certificate, Computer Science, Vocational certificate in Computer Science
Software Technician at College in Algiers 2007 — 2010
Vocational certificate, Computer science
Algiers University 1997 — 1999
Vocational certificate, Software Technician
CAP" et "CED" Accountancy
Experience
BNP Paribas May 2014 - Present
Microsoft May 2012 - April 2014
Faxbox November 2011 - March 2012
Stream Global Service May 2011 - November 2011
Amazon.fr October 2010 - April 2011
my own company September 1999 - September 2007
Skills
Xbox 360, Windows XP, Technical Writing, Video Games, Organisations, Technical Support, Playstation, Role Playing Games, System Administration, Microsoft Excel, Fast Learner, Information Technology, Teamwork, Telephone Manner, Networking, Highly motivated..., Active Directory, Computer Maintenance, Operating Systems, Hardware, Photoshop, Console Games, Network Security, Account Management, XML, Troubleshooting, Customer Service, Computer Science, Computer Hardware, TCP/IP, Windows, Windows Server, Android, Communication Skills, Databases, Computer Repair, Microsoft Office, Pay Close Attention to..., Testing