Montpellier Area, France
EMEA Field Capability Learning & Development Programs
Computer Networking
Education
University of Evry 1991 — 1993
Master MIAGE, Software Engineering, Master MIAGE
Experience
Dell October 2013 - Present
Dell September 2011 - September 2013
Dell November 2006 - August 2011
Dell November 2004 - October 2006
Dell January 2000 - October 2004
AMUE June 1998 - December 1999
AMUE (Montpellier - France) March 1997 - May 1998
DSM / LAFI (Paris) June 1994 - February 1997
Skills
Procurement, Business Analysis, Call Centers, Troubleshooting, Storage Solutions, Six Sigma, VDI, Business Process..., Dell Computers, ITIL, Customer Oriented, Solution Selling, Virtualization, NAS, Management, Storage, Cloud Computing, IT Management, Performance Metrics, Customer Satisfaction, Professional Services, Storage Area Networks, Operations Management, Managed Services, Strategy, Data Center, Program Management, IT Operations, iSCSI, Project Management, Logistics, Storage Virtualization, Outsourcing, Enterprise Software, Team Leadership, Technical Support, Partner Management, Customer Service, Software Project..., Sla, Software Documentation, Enterprise Storage, CRM, Service Management, Cross-functional Team..., Vendor Management, IT Service Management, Process Improvement, Service Delivery, Team Management