Paris 07, Île-de-France, France
Information Technology and Services
Education
University of national and universal economy - Sofia 1997 — 2002
Master's degree, Human resources management
Experience
KYOCERA Document Sollutions FRANCE October 2011 - September 2015
Alere, Inc. May 2009 - August 2011
: IBM Global Delivery Center October 2007 - May 2009
Sitel October 2006 - October 2007
Skills
Call Centers, Incident Management, Team Building, Windows, Call Center, Customer Satisfaction, Process Control, Microsoft Office, Leadership, Networking, Project Management, Customer Support, Process Improvement, Time Management, Communication Skills, Training, CRM, SLA, Business Analysis, ITIL, Team Management, Team Leadership, Committed to Customer..., Business Process..., Outsourcing, Lotus Notes, Performance Management, Troubleshooting, Change Management, Service Delivery, Technical Support, System Administration, Helping Clients Succeed, Customer Service, Negotiation, Sales, Help Desk Support, IT Service Management, Teamwork, Account Management, Telecommunications, Service Management, Business Process, Management