Toulouse Area, France
EVP EMEA Solution Design & BD Support at Teleperformance EMEA
Outsourcing/Offshoring
Education
Progressive Professional Certification 2000 — 2003
University of Nancy 2 1990 — 1994
Extensive Studies Diploma (DEA), Didactic
University of Nancy 2 1988 — 1990
Master, Didactic Option French as a Foreign Language
University of Nancy 2 1984 — 1986
BETC Higher National Diploma, Computer Science
Experience
Teleperformance EMEA January 2012 - Present
Teleperformance EMEA 2008 - January 2012
Teleperformance Technical Help 2007 - 2008
TechCity Solutions (Subsidiary of SR.Teleperformance) – Paris, France July 2004 - 2007
Sykes Enterprises inc. EMEA Amsterdam, The Netherlands January 2002 - June 2004
Sykes Enterprises inc. EMEA Amsterdam, The Netherlands April 2000 - December 2001
Sykes Enterprises Amsterdam, The Netherlands December 1998 - March 2000
Sykes Enterprises Amsterdam, The Netherlands August 1997 - November 1998
Sykes Enterprises, the Netherlands November 1996 - July 1997
Pole universitaire European de Nancy-Metz January 1995 - January 1996
Skills
Call Center, Pre-sales, Coaching, Performance Management, Operations Management, Analysis, CRM, Sla, Call Centers, Program Management, Transition Management, Process Improvement, Quality Management, Management, Remote Infrastructure..., Competitive Analysis, Training, Contact Centers, Change Management, Service Delivery, Outsourcing, Microsoft Excel, Remote Management, Workforce Management, Marketing, Customer Satisfaction, Business Analysis, BPO, Intercultural..., Strategy, Business Process..., Account Management, Human Resources, Business Development, Business Intelligence, Project Management, Team Management, Customer Experience, Leadership, Business Transformation, Offshoring, Outsourcing Management