Experience
Artesys-Groupe Capgemini September 2011 - October 2013
DEVOTEAM January 2007 - August 2011
DEODIS January 2005 - December 2006
PEREGRINE SYSTEMS September 2000 - June 2004
Rohm and Haas September 1998 - August 2000
Skills
Service Delivery, Gestion de projet..., Management IT, Service-level agreement, Incident Management, Gestion des problèmes, Service Management, Opérations IT, Windows Server, Intégration, IT Strategy, Solution Architecture, Informatique..., Gestion de la..., Outsourcing IT, Configuration Management, SLA, Logiciel d'entreprise, Centre de services, IT Management, BMC Remedy, Stratégie IT, Processus commerciaux, IT Service Management, Data Center, Project Management, Gestion de projet, ITIL, Consulting, Problem Management, Service Desk, Change Management, HP Openview, IT Operations, Gestion des incidents, Management services IT, Hewlett-Packard, IT Asset Management, Pre-sales, Méthodes agiles, IT Outsourcing, ITIL Certified, Infrastructure, HP, Integration, CMDB, SQL