Rennes Area, France
Sales Management Assistant at BA Systèmes
Computer Games
Education
University Rennes 2, France 1997 — 2001
Honour Bachelor, German Studies, with Distinction (avec mention)
NUIG Galway University, Ireland 2010 — 2011
Foundation degree, Business/Commerce, General
Western Management Centre FETAC Level 6 2011 — 2011
Train The Trainer Course - FETAC Level 6, Training, FETAC Level 6 with distinction
University of Rennes II France 1999 — 2000
Double Diploma English Studies & German Studies, Portuguese (option), with distinction
Secondary School Chateaubriand, Rennes, France 1996 — 1997
German A'Level - Abitur / French A'Level - Baccalauréat, European Class, with distinctions
Galway City Partnership 2010 — 2010
Start Your Own Business Course, Business/Commerce, General, Successful
Experience
BA Systèmes June 2014 - Present
Electronic Arts June 2013 - May 2014
CONTEXT January 2013 - April 2014
Electronic Arts September 2012 - June 2013
Bioware November 2011 - September 2012
Thermo King July 2006 - August 2009
Hewlett-Packard June 2003 - June 2006
Partners in Europe (PIE) October 2002 - June 2003
Skills
Team Management, Customer Retention, Multilingual, Troubleshooting, Quality Assurance, Process Improvement, Networking, Training, Team Leadership, Team Building, Customer Experience, French, Customer Satisfaction, Call Centers, Software and Licensing..., Time Management, Social Networking, Teamwork, German, Video Games, Workforce Management, Management, Marketing, Project Management, Human Resources, Performance Management, Account Management, Analysis, MMO, Microsoft Office, Product Management, Technical Support, Salesforce.com, Sales, Online Gaming, Customer Support, English, Gaming Industry, CRM, Outsourcing, Translation, Customer Service, Project Planning, Order Management, Software Documentation, Localization, Coaching, New Business Development, Operations Management, Mentoring