Neydens, Rhône-Alpes, France
Senior IT Customer Service Manager at Orange Business Services
Information Technology and Services
Experience
Orange Business Services June 2011 - Present
Orange Business Services May 2009 - June 2011
Sun Microsystems EMEA Service Operations July 2006 - November 2008
Sun Microsystem May 2002 - June 2006
sun Microsystems (EMEA) November 2002 - March 2003
Sun Microsystems October 2001 - October 2002
SUN Microsystems (Southern Europe, Middle East & Africa February 2001 - October 2002
Sun Microsystems (SEAME) June 2000 - February 2001
Sun Microsystems January 1998 - June 2000
CERN 1996 - 1998
Skills
Team Leadership, Incident Management, Managed Services, Vendor Management, Six Sigma, Program Management, Business Process, CAP, Service Management, Sla, Team Management, Hypnotherapy, stress management, Process Improvement, Business Analysis, NLP, Telecommunications, Disaster Recovery, Leadership, Operations Management, Business Process..., Strategy, IT Service Management, CRM, Cross-functional Team..., Project Planning, Management, Networking, IT Operations, Integration, Service Delivery, Security, Change Management, Outsourcing, Team Building, Six sigma, Governance, Stress Management, Management Consulting, Executive Coaching, Project Delivery, Project Portfolio..., Project Management, ITIL, Conflict, Training, Cloud Computing, PMP, Business Intelligence, Data Center