Angers Area, France
Customer Support Manager
Information Technology and Services
Education
ESSCA (Angers 49400) 2012 — 2013
ESSCA Graduate Business School, Business Administration and Management, General, Master
Institut Universitaire de Technologie 1997 — 2000
University of Angers, France, Associates Degree in Networking, Telecommunications, Electronic and Applications
Experience
Avaya July 2013 - March 2015
Avaya September 2012 - July 2013
AVAYA January 2010 - December 2011
AVAYA August 2000 - December 2009
Skills
Business Strategy, IT Solutions, Unified Communications, Project Management, Team, International Law, Avaya, IT Operations, IT Service Management, Windows, IT Management, SIP, LAN-WAN, Management, Intercultural Skills, Corporate Law, Contact Centers, Business Planning, unified, H.323, Outsourcing, Marketing, ACD, Change Management, Cross-functional Team..., Finance, Intercultural Relations, IVR, CTI, Business Modeling, Telecommunications, Telephony, Applications, Team Management, VoIP, Call Centers, Switches, Employment Law, Linux, IP, IT Strategy, Team Leadership, Intercultural..., Managed Services, Team Motivation