Rhone-Alpes, France
Global Customer Service Manager at Orange Business Services
Telecommunications
Experience
Orange Business Services May 2009 - Present
Evian Water September 1998 - September 1999
Evian - Group Danone September 1998 - September 1999
Skills
PMP, Telecommunications, Service Delivery, QoS, IP, Project Management, LAN-WAN, Cisco Technologies, Network Design, Data Center, Program Management, Network Architecture, Telephony, Routing, Team Management, MPLS, IT Operations, ITIL, IT Service Management, Frame Relay, Vendor Management, Routers, Call Centers, WAN, Unified Communications, Sla, VPN, System Deployment, IT Outsourcing, CCNA, Switches, Service Management, VoIP, Outsourcing, Technical Support, Managed Services, Customer Satisfaction, Business Process, Professional Services, Computer Network..., Service Improvement, Troubleshooting, Pre-sales, EIGRP, Security, Incident Management, IT Management, Cloud Computing, Customer Service, PRINCE2