Estonia
Risk/Call Centre Manager at Insignia Cards Limited
Telecommunications
Education
Tallinn College of Tallinn University of Technology 2011 — 2014
Bachelor's degree, International Economics and Business Administration
Danish Business Academy 2004 — 2006
AP Degree, Tourism Management and Hospitality
Experience
Insignia Cards Limited September 2013 - October 2014
arvato Customer Services February 2012 - June 2013
arvato Customer Services February 2011 - February 2012
WNS Global Services July 2010 - February 2011
arvato Customer Services January 2007 - July 2010
Hotel Kronjylland October 2004 - January 2007
Families December 2000 - January 2004
Skills
SAP, Evaluations, Service Delivery, Project Management, Report Writing, Customer Satisfaction, Time Management, Customer Service, Foreign Languages, Hotels, Motivation, Back Office, Team Management, Contact Centers, Customer Experience, Process Management, Business Planning, Data Analysis, Recruiting, International Business, Outsourcing, Workforce Management, Performance Improvement, Project Planning, Microsoft Office, Problem Solving, Team Building, Accounting, Client Liaison, First Aid, Performance Management, Call Centers, BPO, Credit Management, Managerial Skills, Management, Team Leadership, Avaya, Reporting & Analysis, Service Improvement, Analysis, Customer Support, Performance Reporting, Tourism