Czech Republic
Production Support Specialist Supervisor for Data Mapping Maintenance Team
Information Technology and Services
Education
University of Jan Evangelista Purkyně in Ústí nad Labem, Faculty of Pedagogy 2007 — 2013
Master's degree, Teaching English as a Second or Foreign Language/ESL Language Instructor
UJEP 2005 — 2007
Master's degree studies, Czech and English
Experience
SAP November 2014 - Present
Expedia, Inc. May 2013 - October 2014
Hewlett Packard/ Occipital Ltd August 2012 - December 2012
Hewlett Packard/ CPL June 2012 - July 2012
Hewlett Packard/ CPL October 2010 - May 2012
Lionbridge July 2010 - October 2010
Skills
Microsoft Office, Service Desk, Positive Team Player, Call Centers, Team Management, English, certification in..., Troubleshooting, Operating Systems, Networking, Multilingual, Service Delivery, German, Testing, creativity, good..., Technical Support, TCP/IP, Computer Hardware, Sla, Quality Assurance, Software Documentation, Team Leadership, Incident Management, IT Service Management, Security, XP, Assertiveness, Time Management, Teamwork, Hardware, Windows, Customer Satisfaction, Training, HP, Active Directory, Citrix, Help Desk Support, VPN, very good communicative..., Customer Experience, Laptops, SharePoint, Software Installation, Management, Czech, Project Planning, System Administration, Coaching, Customer Service, Great Motivator