Prague, The Capital, Czech Republic
Customer Care and Satisfaction
Information Technology and Services
Education
University of Michigan 2012 — 2012
Postgraduate education, Social Network Analysis, Bachelor
Faculdades Integradas Hélio Alonso 1997 — 2006
Bachelor, Advertising, Marketing, Public Relations and Journalism
Colégio Pedro II
Bachelor of Applied Science (B.A.Sc.)
Experience
AVAST Software April 2014 - Present
AVAST Software March 2013 - April 2014
AVAST Software January 2013 - March 2013
Avast Software 2010 - January 2013
Havi Logistics SRO November 2008 - May 2010
Blue Link May 2007 - November 2008
Universal Music Group 2001 - 2002
CDYOU 2000 - 2001
Skills
PPC, Security, CRM, Account Management, Consultation, Photoshop, Foreign Languages, Project Management, Communication Skills, Google Analytics, Leadership, English, Intercultural..., Windows, Email Marketing, Journalism, E-commerce, Worldtracer, SAP, Teamwork, Marketing Strategy, Microsoft Office, Call Centers, Team Leadership, Marketing Communications, Marketing, Social Media, Channel Partners, Amadeus, Brazilian Portuguese, Facebook, Public Relations, Customer Satisfaction, Spanish, Customer Service, Kayako, Team Management, SEO, Networking, Lead Generation, B2B, Online Marketing, Online Advertising, Adobe Photoshop, Social Media Marketing, Digital Marketing, Social Networking, Market Research, Partner Management