District Brno-City, Czech Republic
Technical specialist, Network Performance & Quality at AT&T
Information Technology and Services
Experience
AT&T March 2012 - Present
IBM March 2010 - March 2012
IBM March 2010 - March 2012
IBM November 2008 - March 2010
Redwood Healthcare Staffing September 2005 - August 2008
Skills
Account Management, IT Operations, Customer Service, IT Service Management, Administration, Customer Relations, Access, Microsoft Excel, Networking, Vendor Management, IT Management, PowerPoint, Change Management, Lotus Notes, BMC Remedy, Outlook, IT Outsourcing, Leadership, Service Delivery, Problem Solving, Negotiation, MS Project, System Administration, Project Management, Process Improvement, Troubleshooting, Service Management, ITIL Certified, Project Planning, Team Leadership, Excel, Microsoft Office, Microsoft Word, Service Desk, Software Documentation, Data Analysis, Business Analysis, Word, Sla, Incident Management, English, Customer Satisfaction, Service Improvement, Windows, ITIL v3 Foundations..., ITIL, Documentation, Analysis, Problem Management, Management