Basel Area, Switzerland
Incident & Request Process Management at F. HoffmannLa Roche Ltd.
Pharmaceuticals
Education
WISS 2001 — 2002
Swiss Diploma, Business Informatics
NSH 1997 — 1998
Certificate, Organisational Science
Experience
F. Hoffmann-La Roche Ltd. November 2012 - Present
F. Hoffmann-La Roche Ltd. May 2012 - October 2012
F. Hoffmann-La Roche Ltd. August 2011 - April 2012
F. Hoffmann-La Roche Ltd. October 2009 - August 2011
F. Hoffmann-La Roche Ltd. April 2008 - September 2009
F. Hoffmann-La Roche Ltd. September 2006 - March 2008
F. Hoffmann-La Roche Ltd September 2004 - September 2006
Skills
Desktop Management, Structured Methods, Project Delivery, Process Optimization, Internal Audit, Business Process, Service Management, Process Improvement, Change Management, Software Documentation, Strategy, Release Management, Project Management, Desktop Support, Information Technology, Project Execution, ITIL, Problem Management, Project Portfolio..., Project Coordination, Configuration Management, Project Implementation, Governance, SAP, Incident Management, IT Management, Pharmaceutical Industry, Pharmaceuticals, Process Management, Application Management, Service Desk, IT Service Management, Infrastructure, IT Audit, Computer System..., Document Management, Management, Service Level Management, PMO, IT Strategy, PMP, Team Leadership, Change Leadership, IT Operations, IT Governance, Project Planning, Technical Support, Integration, ERP, Service Delivery