Zürich Area, Switzerland
Executive Consultant for Big and small Data Monetization & Multichannel Customer Experience
Management Consulting
Education
University of Applied Sciences in Business Administration Zurich 1988 — 1991
Bachelor in Business Administration FH, Marketing
IMAKA Management Institute 1987 — 1988
Swiss Federal Diploma in Marketing Planning, Marketing, Marketing Management
Experience
webalyse marketing & consulting GmbH July 2013 - Present
Swisscom September 2011 - May 2013
Swisscom March 2010 - August 2011
Swisscom January 2008 - February 2010
Swisscom Fixnet AG January 2006 - December 2007
Bluewin AG February 2001 - December 2005
UBS January 1996 - January 2001
Hapimag December 1990 - June 1995
Skills
Customer Experience..., Program Management, Analytical Capability, Customer Lifecycle..., Marketing Strategy, Email Marketing, Veränderungsmanagement, Relationship Marketing, Closed Loop Marketing, Project Sponsorship, Digital Direct Marketing, Multi-channel Marketing, Social CRM, Business-Intelligence, Department..., Strategy Implementation, Customer Loyalty..., Dialog Programs, Project Management, Customer Value..., Capability Development, Department Start-up, Marketing Management, Multichannel-Marketingst..., Customer Insight, Change Management, Program Start-up, Customer Engagement, CRM Program Management, People Development, Market Intelligence, Customer Intelligence, Business Process..., Digital Marketing, Cross-functional Team..., Interaction Design, Continuous Improvement, Visionary Thinking, Personalization, CRM, Business Architecture, Customer Research, Project Portfolio..., Department Development, Strategic Planning, Listening to customers, Project Start-up, Interactive Marketing