Basel Area, Switzerland
Team Leader Service Assurance
Telecommunications
Education
EPCL, Lausanne 1986 — 1990
Certificat Fédéral de Capacité, Commerce
Experience
Salt Mobile April 2015 - Present
Orange Communications SA June 2013 - April 2015
Orange Switzerland October 2008 - June 2013
Orange Communications SA 2001 - 2005
Cabouchon Sàrl November 1994 - October 1995
National Safety Associates July 1993 - November 1994
Radio TV Steiner SA August 1986 - October 1994
Skills
Forecasting, Leadership, Lean Six Sigma, Customer Retention, Business Process..., Business Intelligence, CRM, German, Training, Avaya, Business Analysis, Workforce Management, Lean Management, Retail, Performance Management, English, Customer Service, Problem Solving, Process Improvement, Customer Relations, Cross-functional Team..., Call Center, Customer Experience, Innovative Problem..., Management, Customer Satisfaction, Coaching, Team Management, Billing, Performance Reporting, Call Centers, SAP, KPI, Lean Thinking, Negotiation, Recruiting, Change Management, Telecommunications, Analysis, Service Delivery, Outsourcing, French, SLA, Mobile Communications, Complaint Management, Mobile Devices, Operations Management, Team Leadership