Geneva Area, Switzerland
Service Delivery manager Suisse Romande at RICOH SCHWEIZ AG
Management Consulting
Education
Open Business School UK 1995 — 1997
Diploma, Business Administration
Open Business School UK 1993 — 1994
Certificate, Management
Gymnase de la Cité 1979 — 1981
Collège de Béthusy _ Lausanne 1972 — 1979
Experience
RICOH SCHWEIZ AG December 2012 - Present
Philalma April 2011 - December 2012
Klewel October 2009 - March 2010
Hewlett-Packard January 2002 - January 2009
Hewlett-Packard 1997 - 2001
Hewlett-Packard January 1990 - January 1997
Hewlett-Packard January 1986 - January 1990
Hewlett-Packard January 1984 - January 1985
Skills
Cross-cultural, Contract Management, Team Management, Strategy, Contract Negotiation, Cross Selling, Change Management, Customer Oriented, Direct Sales, Direct sales, Pre-sales, New Business Development, Service Management, Account Management, Professional Services, Key Account Management, Go-to-market Strategy, Product Management, Public Speaking, Program Management, Anti-counterfeiting, Management, Integration, International Sales, Cross-functional Team..., Managed Services, Customer Experience, Social Networking, Strategic Planning, Business Strategy, Strategic Partnerships, Customer Engagement, Mergers & Acquisitions, Service Delivery, Multi-channel Marketing, Customer Satisfaction, Customer Retention, Project Management, Team Leadership, Emerging Markets, Business Planning, Sales, Consultative Sales..., International..., Business Management, Outsourcing, Solution Selling, Sales Process, Anti-fraud