Bucharest, Romania
Managing Partner at Euroanswer
Consumer Services
Education
Școala Națională de Studii Politice și Administrative din București 2000 — 2002
Master in Comunicare si Relatii Publice, comunicare si relatii publice
Romanian-American University 1992 — 1997
Marketing, Management Marketing, Academic Degree in Marketing
Dimitrie Bolintineanu High-school 1990 — 1992
Bachelor of Science, Electronical field
Liceul de Matematica - Fizica nr. 4 - Magurele 1988 — 1990
Matematica - Fizica
Experience
Euroanswer August 2004 - Present
Ipsos Interactive Services March 2004 - June 2004
Creativ Consult January 2004 - June 2004
BelCel JV Ltd. July 2003 - January 2004
Vodafone Romania March 1999 - July 2003
Romservice International 1997 - 1999
ROKURA 1993 - September 1997
Skills
CATI, CRM, Sales Management, Customer Service, Business Development, Marketing Research, Account Management, Business Strategy, Customer Retention, Call Center, Result Oriented, Solution Selling, Pricing, Management, Teamwork, Team Leadership, Sales Process, Questionnaires, Lead Generation, P&L Management, Contact Centers, Customer Relations, Marketing Strategy, Sales, Social Media, Strategy, Business Planning, Operations Management, Sales Operations, Direct Sales, Customer Experience, Negotiation, Telemarketing, Key Account Management, Call Centers, Product Management, Selling, Team Building, New Business Development, Outsourcing, Team Management, Contract Negotiation, Sales Presentations, Customer Satisfaction, Telecommunications, Market Research, Coaching, Entrepreneurship, BPO, B2B