Groningen Area, Netherlands
Business Consultant bij UWV K&S
Civic & Social Organization
Education
COPC 2014 — 2014
Registered Coordinator, Besturing van high performing contactcenters, 94%
University Twente 2011 — 2011
Masterclass E-Government, Public Management
Business School Nederland 2004 — 2005
BBA, Business Administration
Experience
UWV K&S April 2013 - Present
UWV K&S KD&I April 2011 - April 2013
UWV K&S IM October 2009 - April 2011
UWV K&S 2011 - 2011
UWV KCC 2009 - 2010
UWV March 2005 - October 2009
UWV January 1989 - March 2005
UWV 1989 - 2002
UWV 1986 - 1989
UWV September 1978 - 1986
Skills
Outsourcing, Public Sector, Management Development, Sla, Enterprise Content..., Business Analysis, Process Management, Application Lifecycle..., Coaching, Management, Business Alignment, Management Consulting, Interim Management, Business Intelligence, PRINCE2, Operations Management, ITIL, English, Incident Management, Change Management, Knowledge Management, IT Management, Service Management, Project Planning, IT Strategy, Functional Design, Organizational Change, Information Management, German, IT Outsourcing, Process Improvement, Service Delivery, Business Architecture, Personal Development, Service Desk, Information Analysis, COPC Registered..., PMO, Organizational..., Program Management, Business Consultancy, Government, IT Service Management, e-dienstverlening, Consultancy, ICT, Dutch, Governance, Enterprise Architecture