London, United Kingdom
ITIL Qualified Senior Service Desk Analyst
Information Technology and Services
Education
British Computer Society (BCS)
ITIL Foundation Certificate in IT Service Management, ITIL Service Management
The Open University 2010 — 2010
Web Design, Advanced Web Design
Thames Valley University 2008 — 2008
APMP Project Management, Introductory Certificate in Project Management approved by the APMP
Brunel University 2004 — 2007
BSc (Hons), Information Systems
East Berkshire College 2002 — 2004
BTEC National Diploma in IT, BTEC Nation Diploma in IT
Experience
The Nursing and Midwifery Council April 2013 - Present
UB3 Designs June 2010 - April 2013
Marks and Spencer November 2012 - January 2013
Petite Computer Solutions Ltd November 2009 - May 2010
Fujitsu (ATLAS Consortium) August 2008 - October 2009
Self Employed July 2007 - July 2008
Petite Computer Solutions Ltd July 2001 - August 2002
Skills
Outlook Web Access, Digital Marketing, Ethernet & Wireless, E-Commerce, iOS, Anti-virus Software, Softwarec deployment, SharePoint Services, ITIL, PC Diagnostics Software, 1st and 2nd Line IT..., VDI, Javascript, Networking, Apple Mac OS X, Microsoft Office, XML, SEO, PC/Laptop Break Fix, CSS, VMware View, HTML, Social Media Marketing, Customer Support, Exchange 2003, Remote Desktop Support, DNS Server, POP3/SMTP/IMAP Email, Stock Analysis, SharePoint, Internet CCTV, Active Directory, TCP/IP, BMC Footprints, Microsoft Exchange, Photoshop, SQL, UML, Windows..., Zero Client, Dreamweaver, VMWare Horizon Mirage..., CMS, XHTML, Retail Sales, Windows Server, Project Management, Management, Wyse Client Deployment