Birmingham, United Kingdom
Head of Service Management
Information Technology and Services
Education
Birmingham City University 1989 — 1992
Government, Political Science and Government, 2:1
Experience
Mouchel June 2015 - Present
All Seasons Childcare Ltd August 2006 - Present
IT Corporate Services Ltd December 2012 - June 2015
Optima Technology Solutions Limited February 2012 - November 2012
MOUCHEL plc. May 2011 - February 2012
Serco June 2009 - March 2010
Serco 2007 - 2009
Serco 2005 - 2007
Serco 2003 - 2005
Skills
Shared Services, Incident Management, Business Process, Change Management, IT Service Management, Offshoring, Transition Management, Service Delivery, Project Planning, Stakeholder Management, Information Technology, Vendor Management, Programme Delivery, Service Desk, Professional Services, Data Center, ISO 20000, Business Continuity, Service Improvement, Governance, Managed Services, Program Management, IT Operations, Business Process..., Public Sector, PRINCE2, HP, Pre-sales, IT Strategy, Service Management, Solution Architecture, Disaster Recovery, PMO, Problem Management, Business Transformation, Team Management, Project Management, BPO, Outsourcing, Sla, Project Portfolio..., Virtualization, Process Improvement, ITIL, IT Outsourcing, IT Management, IT Transformation, Resource Management, Cloud Computing, Infrastructure