Antwerp Area, Belgium
Global Contact Center Leader at HewlettPackard
Information Technology and Services
Education
Coursera 2014 — 2014
1988 — 1991
Computer science
Coursera
SJB
Experience
Hewlett-Packard November 2013 - Present
HP July 2010 - February 2012
HP Enterprise Services 2009 - July 2010
HP December 2008 - 2009
EDS 1998 - 2008
Skills
Problem Management, SLA, Managerial, IT Service Management, CRM, Avaya IR, Avaya AIC, Avaya Technologies, IT Management, Technical Support, IT Outsourcing, Aspect ACD, Avaya IP Telephony, VoIP, Avaya Modular Messaging, Avaya, Materials Management, Avaya AES, Service Delivery, Audix, Visio, Sla, Microsoft Excel, Avaya IP-agent, CMS, ITIL, Data Center, Service Management, Telephony, Avaya Communication..., ACD, Change Management, CMDB, Avaya Site..., Incident Management