Amsterdam Area, Netherlands
Business Improvement Consultant at BT Global Services
Telecommunications
Education
Amsterdam University of Applied Sciences 1997 — 2002
HBO, Communicatie
Experience
BT Global Services March 2011 - Present
BT Global Services November 2003 - April 2011
BT Global Services 2002 - 2003
Xerox October 2001 - November 2002
Skills
Business Process..., VoIP, Data Center, Managed Services, Escalation Management, Service Desk, Incident Handling, Stakeholder Management, Customer Service, Contact Centers, Performance Management, Networking, Process Management, Business Communications, Business Transformation, ITIL, Team Management, Capacity Management, Business Case, Lean Management, Service Assurance, Business Process..., Telecommunications, Service Management, Project Management, Computer Network..., Lean Operations, Management, Service Improvement, Program Management, Customer Satisfaction, Pre-sales, Outsourcing, Sla, Call Centers, IT Service Management, Green Belt, Service Delivery, Cisco Technologies, Process Improvement, Project Delivery, Service Operations, Incident Management, PRINCE2, Shared Services, Network Operations, Resource Management, Problem Management, People Management, Strategy