Bucharest, Romania
Head of Contact Center at BCR
Banking
Education
Academia de Studii Economice din București 2003 — 2005
Master’s Degree, DAFI - Financial management and capital markets
Academia de Studii Economice din București 1999 — 2003
Bachelor’s Degree, International Business and Economics, International trade
Colegiul National Sf. Sava, Bucuresti 1995 — 1999
High School, Mathematics, French
Scoala generala 5 Corneliu Popescu
Experience
BCR July 2010 - Present
BCR April 2006 - June 2010
BCR October 2004 - April 2006
Softwin December 2003 - October 2004
Softwin June 2003 - December 2003
Softwin September 2000 - June 2003
Skills
Business Analysis, Channel Strategy, Channel, Business Development, Multi-channel Marketing, People Development, Outsourcing Management, Marketing Strategy, Sales Management, Strategy, Contact Center..., Remote sales, Channel management, Customer Experience, Risk Management, Social Media Marketing, Training, Performance Management, eCRM, Customer Satisfaction, Team Management, Banking, Direct Sales, Multichannel banking, Sales Process, Change Management, B2B, Call Center, Key Account Management, New Business Development, Analysis, Multi-channel Retail, Retail Banking, Business Strategy, Marketing Communications, Online Marketing, Coaching, Management, Customer Service, Credit, CRM, Contact center setup, Account Management, Loans, Negotiation, Sales Operations, Team Leadership, Project Management, Contact Centers, Marketing