Cologne Area, Germany
Unternehmensberatung im Bereich CRM
Telecommunications
Education
RDS Consulting 2013 — 2013
Prince2 Foundation
RDS Consulting 2013 — 2013
ITIL V3 Foundation
9:pm Berlin 2007 — 2007
Project Portfolio Management
9:pm Berlin 2007 — 2007
Project Management Fundamentals for IT
Berufskolleg Ost der Stadt Essen 1989 — 1992
Werbetechniker
Experience
asp-consulting May 2011 - Present
Energieanbieter September 2013 - Present
eprimo GmbH May 2012 - March 2013
M-net Telekommunikations GmbH January 2012 - May 2012
Versatel July 2009 - May 2011
Versatel AG October 1998 - June 2009
Skills
Interim Management, Microsoft Office, Sales Management, ACD, Business Process..., Projektmanagement, PowerPoint, CTI, Process Improvement, Business Development, Process Optimization, Prozessverbesserung, Customer Value, Unternehmensstrategie, PRINCE2, Customer Service, Self-care, Customer Retention, Kundendienst, Customer Value Creation, Call Centers, IVR, Telekommunikation, CRM, Produktmanagement, Outsourcing, Unternehmensführung, Consulting, Self Service, Telecommunications, PMI, VoIP, Business Intelligence, Executive Reporting, Complaint Management, Avaya, Business Strategy, Microsoft Excel, Call Center, Customer Satisfaction, Order Management, ITIL v3 Foundations..., Verkaufsleitung, Mobile Geräte, Remedy AR System, Data Analysis, Call-Center, Social Media, Energy, Knowledge Management