Barcelona Area, Spain
Service Manager Customer Care, Helpdesk, Service Desk, Field Services and Shared Services
Consumer Services
Education
ESADE Business & Law School 1985 — 1987
MBA, Gestión y Comercio Internacional
1980 — 1985
BS, Business Administration - Spanish
Oakcrest High School 1976 — 1980
Experience
DABA S.A.U. Distribuidor Exclusivo Nespresso January 2015 - Present
DABA S.A.U. Distribuidor Exclusivo Nespresso October 2012 - December 2014
Laboratorios LETI, S.L. 2010 - 2012
Leica Microsystems 2007 - 2009
GADE, SL 1994 - 2006
Desarrollo de Proyectos Informáticos, SA 1990 - 1994
Desarrollo Informático 1987 - 1990
Albright College September 1984 - June 1985
Skills
Healthcare, Team Leadership, Customer Service, Inventory Management, Problem Solving, Biomedicine, Supply Chain, Budgeting, Negotiation, Microsoft Office, E-commerce, Planning, E-business, SAP, Project Management, Lotus Notes, Business Strategy, English, Management, Process Improvement, Spanish, Team Management, Team leadership, Microsoft PowerPoint, Teaching, Microsoft Word, CRM, Teamwork, Microsoft Excel, Training, Information Technology, International Business, Customer Relations, Help Desk Support, Foreign Languages, Pharmaceuticals